The Set-up Fee is currently Nine Dollars and Ninety-Five Cents ($9.95). The Reactivation Fee is Nine Dollars and Ninety-Five cents ($9.95).
These are the Terms and Conditions between the customer ("you") and KJB Security Products Inc. (hereinafter known as “KJB”) doing business as iTrail, as defined below (“KJB”, "iTrail", "we" or "us"). "Service" refers to the GPS services/programs, including tracking and data reporting services, you purchase from KJB. Your "Agreement" includes (1) these Terms and Conditions, (2) the Service Agreement ("Service Agreement") on which you applied for Service, (3) the Terms and Conditions applicable to each Service.
You are eligible for Service only if you have a billing address within the iTrail service area. All accounts you have with us must be kept in good standing in order to be eligible for Service. If any account is not in good standing, all accounts are subject to suspension and/or termination.
This Agreement is effective on the day we activate your Service (“Service Date”) which sets your Service Term. You will be billed monthly on your Service Date, and every month after that until terminated in a manner as provided below. You may terminate iTrail Service at any time by notifying KJB via Email, you cannot make changes to your account by voice mail or verbal authorization, you must provide your account email address along with your contact information in case we need to verify any information with you directly. Termination by you shall be effective with the next billing cycle, which is every month from your Service Date unless you request a later termination date. Your monthly recurring Service Charges are charged in monthly increments based on your Service Term, there will be no proration of the Service Charges due to cancellation or suspension of your account. KJB may terminate or suspend your iTrail Service at any time without notice if you fail to perform any obligations of this Agreement including the restrictions and obligations set forth in the paragraphs regarding "Use of Service" and "Payment and Due Date."
Additionally, KJB may terminate this Agreement at any time without notice if we cease to provide Service in your Home Market. If the Agreement is terminated for any reason other than pursuant to (i) the "Changes to Relationship" paragraph below, (ii) any applicable iTrail guaranty period or (iii) ceasing to provide iTrail Service in your Home Market you may be charged a reactivation fee to restart service. The start date of your service is defined in your Service Agreement. Each applicable line of Service shall be subject to a separate service start date. Upon termination for any reason, you are responsible for the payment of all charges. If your Service is reinstated, you will be charged a reactivation fee.
You may appoint one or more persons to manage your account ("Authorized Contacts"). These Authorized Contacts will be able to access and make changes to your account, including but not limited to; view information about the account, add and/or terminate lines of Service, purchase equipment, extend and/or renew Service, make payments on the account, etc. You are responsible for any account changes and/or purchases made by any Authorized Contact.
The customer address or business address for business accounts (not the billing address if different) will be deemed to be the primary place of use of Service for all devices on this account for purposes of calculating certain taxes, surcharges and fees. You agree to inform us of any changes in your customer address or business address for business accounts which must always be within iTrail’s service markets. Service is furnished for your use only; you may not resell Service to third parties. You may not use the Service for any unlawful, improper, harassing or abusive purpose or in such a way that interferes with KJB’s network, business operations, employees or customers.
You are responsible for payment of all charges on your bill, including but not limited to telecommunications-related charges (such as monthly access, regulatory cost recovery charges (such as Universal Service Fund,); surcharges; and taxes. Regulatory cost recovery fees, surcharges, and taxes are subject to change without notice. Payments are late if payment cannot be processed by KJB by the due date shown on the monthly bill. We may charge a late fee of up to $5.00 for each late payment or 1.5 percent a month or part thereof (18% annually or the highest rate permitted by applicable state law) for any amount not paid when due, whichever is greater. KJB only accepts payment by Credit or Debit Card. We may charge a processing fee of up to $5.00 on any credit balance due upon termination of Service for any reason. You will be charged a collection fee if your account is referred to a third party agency for collection. The collection fee will be assessed up to the maximum amount permitted by applicable law.
You understand that Service may be interrupted or unavailable due to atmospheric or topographical conditions, governmental regulations or orders, or system capacity limitations. Representations of coverage by iTrail or its agents are not guarantees.
You are responsible for all authorized charges on your account. If you claim unauthorized charges on account of a lost device you must report your device as lost or stolen immediately so that we may investigate your claim. We will investigate any claims of unauthorized charges within 30 days. You agree to cooperate with our investigation and to submit any relevant documentation that you have such as a police report or a sworn statement. You will not be required to pay any disputed charges while we investigate. If we determine that the charges are unauthorized, we will credit your account.
KJB may require a deposit from you to guarantee payment of charges for iTrail Service and from time-to-time may increase the deposit based on your usage and payment history. Deposits will only be returned to you after a minimum of 12 consecutive months of satisfactory payment history. KJB may apply deposits or payments to any charges you owe us on any account. Interest will not be paid on deposits unless required by law.
Your monthly Service Fee will be billed in advance every month based on your Service Start Date. YOU MAY SEEK A CREDIT OR REFUND FOR ERRORS IN BILLING FOR UP TO 180 DAYS (OR AS OTHERWISE PROVIDED BY CA LAW FOR CA CUSTOMERS) AFTER ISSUANCE TO YOU OF THE BILL ON WHICH THE ERROR IS CONTAINED BY CONTACTING iTRAIL AS PROVIDED ON YOUR BILL. YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL AND TO BRING, OR PARTICIPATE IN, ANY LEGAL ACTION RAISING SUCH DISPUTE IF YOU FAIL TO DISPUTE THE CHARGE ON YOUR BILL WITHIN 180 DAYS (OR AS OTHERWISE PROVIDED BY CA LAW FOR CA CUSTOMERS) AFTER THE ISSUANCE OF THE BILL. WE MAY ALSO BACK BILL YOU FOR ANY ERROR THAT RESULTS IN AN UNDERBILLING TO YOU WITHIN 180 DAYS OF THE ISSUANCE OF THE BILL THAT SHOULD HAVE REFLECTED THE UNDERBILLED CHARGE.
We may amend the Agreement at any time by providing notice to you. If we make Material Changes to the Agreement that you do not agree with, you may cancel your Service. "Material Changes" shall be only those changes that result in an increase to the rates that we charge you for services under your Price Plan as specified in your Service Agreement. Changes to charges permitted to be collected by any governmental authority (such as for the Universal Service Fund) or which pass through the expense of taxes imposed on the Service or which relate to other Services for which you are under no term commitment as well as other non-monetary changes to the Terms and Conditions shall not constitute Material Changes to this Agreement. If you use the Service after the 30-day period, you agree to be bound by any Material Changes.
KJB strives to protect the privacy and intellectual property rights of our iTrail customers. We may collect, process and share personal information about you or your account consistent with our privacy policy, available at www.kjbsecurity.com, without further specific notice to you. You can also view our acceptable use and copyright policies www.myitrail.com. You authorize and consent to allow KJB, iTrail and/or its third party collection agencies to contact you regarding your account status. Such contact may be made by live persons or pre-recorded messages to any mailing address, telephone number, wireless telephone number, e-mail address or any other electronic address that you provide. You agree that such contact may be made by an automatic telephone dialing system, automatic e-mailing system or any other automatic electronic messaging system.
You authorize consumer reporting agencies to periodically furnish KJB with your consumer report. You authorize KJB to periodically disclose your iTrail account information and payment history to consumer reporting agencies.
KJB’S LIABILITY REGARDING YOUR USE OF THE iTRAIL SERVICES OR EQUIPMENT, OR THE FAILURE OF OR INABILITY TO USE THE SERVICES OR EQUIPMENT, IS LIMITED TO THE CHARGES YOU INCUR FOR SERVICES OR EQUIPMENT DURING THE AFFECTED PERIOD. THIS MEANS KJB IS NOT LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES (SUCH AS LOST PROFITS OR LOST BUSINESS OPPORTUNITIES), PUNITIVE OR EXEMPLARY DAMAGES, OR ATTORNEYS' FEES.
EXCEPT TO THE EXTENT THAT KJB PROVIDES A WRITTEN LIMITED WARRANTY FOR SPECIFIC iTRAIL EQUIPMENT, KJB MAKES NO WARRANTY REGARDING THE EQUIPMENT AND SOFTWARE AND DISCLAIMS ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE TO THE EXTENT PERMITTED BY STATE LAW. KJB IS NOT RESPONSIBLE FOR CIRCUMSTANCES BEYOND ITS CONTROL, INCLUDING WITHOUT LIMITATION, ACTS OR OMISSIONS OF OTHERS, ATMOSPHERIC CONDITIONS, OR ACTS OF NATURE. KJB DOES NOT MANUFACTURE EQUIPMENT OR SOFTWARE, AND YOUR ONLY WARRANTIES AND REPRESENTATIONS WITH RESPECT TO EQUIPMENT OR SOFTWARE ARE THOSE PROVIDED BY THE MANUFACTURER UNLESS AND ONLY TO THE EXTENT THAT APPLICABLE STATE LAW IMPOSES WARRANTY OBLIGATIONS ON KJB.
KJB may assign this Agreement without notice to you. You may assign this Agreement only with KJB’s consent.
This Agreement is the entire agreement between you and KJB. This Agreement supersedes any inconsistent or additional promises made to you by any employee or agent of KJB.
ANY CONTROVERSY OR CLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL BE RESOLVED BY BINDING ARBITRATION AT THE REQUEST OF EITHER PARTY PURSUANT TO THE WIRELESS INDUSTRY ARBITRATION RULES AS MODIFIED BY THIS AGREEMENT AND AS ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA"). WE SHALL BE FULLY RESPONSIBLE FOR FILING, ADMINISTRATION AND ARBITRATOR FEES AND WE WILL ADVANCE, OR REIMBURSE YOU FOR, ANY REASONABLE FILING, ADMINISTRATION AND ARBITRATOR FEES FOR ANY ARBITRATION INITIATED IN ACCORDANCE WITH THIS PARAGRAPH. WE WILL REIMBURSE YOU FOR YOUR REASONABLE ATTORNEYS' FEES AND COSTS IF THE ARBITRATOR AWARDS YOU AN AMOUNT EQUAL TO OR GREATER THAN THE AMOUNT YOU HAVE DEMANDED IN SUCH ARBITRATION. THE AMERICAN ARBITRATION ASSOCIATION SHALL ADMINISTER THE ARBITRATION AND JUDGMENT ON THE AWARD RENDERED BY THE ARBITRATOR MAY BE ENTERED IN ANY COURT HAVING JURISDICTION. BOTH PARTIES ACKNOWLEDGE THAT THIS AGREEMENT IS A TRANSACTION INVOLVING INTERSTATE COMMERCE, AND IS THEREFORE GOVERNED BY THE FEDERAL ARBITRATION ACT. BY AGREEING TO ARBITRATION, BOTH PARTIES ARE WAIVING THEIR RIGHT TO LITIGATE IN COURT INCLUDING ANY RIGHT TO A JURY TRIAL. UNLESS YOU AND WE OTHERWISE MUTUALLY AGREE, ALL HEARINGS UNDER SUCH ARBITRATION SHALL TAKE PLACE IN DAVIDSON COUNTY, STATE OF TENNESSEE. AT YOUR OPTION, YOU MAY BRING AN ACTION AGAINST US IN SMALL CLAIMS COURT, NOTWITHSTANDING THIS AGREEMENT. THE PARTIES AGREE THAT ALL CLAIMS, WHETHER IN ARBITRATION OR IN SMALL CLAIMS COURT, SHALL BE TREATED INDIVIDUALLY AND THERE SHALL BE NO CONSOLIDATION OF CLAIMS, CLASS ACTIONS, REPRESENTATIVE ACTIONS OR PRIVATE ATTORNEY GENERAL ACTIONS. ITRAIL EXPRESSLY REJECTS AND DOES NOT CONSENT TO ANY CONSOLIDATION OF CLAIMS OR CLASS ACTION IN THE ARBITRATION. THIS ARBITRATION AGREEMENT SURVIVES THE TERMINATION OF THIS SERVICE AGREEMENT. FOR ADDITIONAL INFORMATION ON COMMENCING ARBITRATION AND HOW THE ARBITRATION PROCESS WORKS, YOU MAY CALL THE AMERICAN ARBITRATION ASSOCIATION AT 800-778-7879 OR VISIT THEIR WEBSITE AT WWW.ADR.ORG.
This Agreement shall, in all respects, be interpreted, construed and governed by the laws of the State of Tennessee. Each party agrees to commence any hearings, arbitration sessions or other hearings or meetings which may arise hereunder in the City of Nashville, Davidson County, and State of Tennessee.
KJB’s failure to enforce any right or remedy available under this Agreement is not a waiver. If any part of this Agreement is held invalid or unenforceable, the remainder of this Agreement will remain in force.
Errors
We reserve the right to correct any errors or omissions in the Agreement.
Please read these Terms and Conditions carefully. Your agreement with iTrail includes our Terms and Conditions of Agreement, your Service Plan (“Plan”), Terms and Conditions of Service (T&C), and applicable supplemental terms and conditions, which are available at www.myitrail.com (collectively "Agreement"). The Terms and Conditions of Agreement, Terms and Conditions of Service and Service Plan are a legally binding agreement between you and iTrail (“iTrail” or “we”). They contain important information about your legal rights, and require that certain disputes be resolved through arbitration instead of a court trial. ITrail reserves the right to change or modify any of these T&C at any time and at its sole discretion. Any changes or modifications to these T&C will be binding upon you once posted on the iTrail website found at www.myitrail.com. ITrail, therefore, encourages all subscribers to review the T&C’s on our Website periodically. In our pre-purchase collateral and in the disclosures below, we seek to provide you with transparency into iTrail’s performance characteristics and terms and conditions of our services so that you can make informed choices about our GPS services. By purchasing or activating your iTrail Electronic Device or using any iTrail service (“Service”), customer (“You”) acknowledge and agree to the following terms and conditions:
Your agreement with iTrail includes these Terms and Conditions ("T&Cs"), Terms & Conditions of Agreement, your Service Plan, applicable supplemental terms and conditions, which are available at www.myitrail.com (collectively "Agreement"). Your Service Plan includes your monthly Service rates, coverage and other terms ("Rate Plan"). To the extent any term in your Rate Plan expressly conflicts with these T&Cs, the term in your Rate Plan will govern. Your Agreement applies to each line of Service. Please read these T&Cs carefully. They cover important information about iTrail services provided to you ("Service"); your GPS device used with our Service ("Device"); and any setup, access and usage charges, taxes, fees and other charges we bill you or that were accepted or processed through your Device ("Charges"). These T&Cs include fees for Set-Up, Reactivation, late payments, limitations of liability, privacy and resolution of disputes by arbitration instead of in court. Your Agreement begins on the day we activate your Service(s) and continues Month-to-Month as specified on your Service Agreement.
Our rate plans, devices, services and features are not for resale and are intended for reasonable use by a person using a device on iTrail’s Home Network Area (aka “On Network”).
During the term of this Contract, iTrail will provide you with GPS Services subject to the limitations described below and subject to the requirements of any applicable laws and regulations. ITrail may also enter into roaming agreements with other carriers to allow you to use your GPS Device where iTrail lacks the best coverage, but roaming service is not guaranteed and is subject to additional limitations described below. You agree to pay for our services at the rates in your Rate Plan or as posted on our Website and according to this Contract. ITrail may, in our discretion, amend or add to any rates, charges, or terms, subject to the provisions in the next section. This is for domestic service only. In order to use your GPS Device in foreign countries you need to contact iTrail Customer Care at 800-590-4272 and ask about use in a foreign country. Customers traveling abroad should be aware that international service requires a separate Services Agreement and different hardware; costs can be exceptionally high.
Your Contract will be for an initial one (1) month term as required by your Rate Plan or relevant promotion. This is commonly referred to as a month-to-month term. ITrail may terminate if you breach this Contract, including but not limited to, failure to pay your monthly service fees when due, use of the service for fraudulent or unlawful purposes, or in violation of iTrail’s Fair Use Policy. You may terminate this Contract: if we change this Contract, our rates, or our Policies in a way that has a material adverse effect on you, but only if you: call or write us within 30 days after the effective date of the change and specifically inform us that you wish to cancel the Contract because of a material adverse change that we have made. Unless you terminate your Agreement following this procedure you will still owe all charges you incurred.
Your Rate Plan explains your particular plan for your GPS service. Because it is part of your Contract, it is important you understand it. If you have any questions about your Rate Plan, (1) ask a sales associate where you purchased the device; (2) review our Website; or (3) call Customer Care at 800-590-4272.
If your Device is not receiving a strong signal from our network (“On Network”), unlike cellular phones, it will not connect to another carrier (“Off Network”). There are no “Roaming” options.
In order to provide reliable services at reasonable costs to our customers, we have certain restrictions in place to ensure the activities of some users do not disrupt or impair other customers’ services or our network. You may not use our services in a manner that harms, or unduly interferes with iTrail’s network or system; or in a manner that is unlawful, or infringes on intellectual property rights. iTrail reserves the right, without notice or limitation, to terminate, end, modify, disconnect, or suspend service if an individual engages in any of the prohibited use set forth in this Agreement or iTrail’s Fair Use Policy, found at www.myitrail.com if iTrail, in its sole discretion, determines action is necessary to protect its network from harm or degradation
BECAUSE OF FACTORS OUT OF ITS CONTROL, INCLUDING BUT NOT LIMITED TO, INTERNET CONGESTION, NETWORK CAPACITY, AND RELIANCE ON THIRD-PARTY PROVIDERS, ITRAIL DOES NOT GUARANTEE ACCESS OR DATA SPEEDS.
8.1 Billing Cycle The monthly access charges set forth in your Rate Plan are billed every month on your Service Start Date, this establishes your Service Term. Example: if you started your service on the 15th of the month, you will be charged on the 15th of every subsequent month. ITrail does not prorate the Service Term.
8.2 Plan Data Your Rate Plan likely sets the download interval for your device.
You are responsible for all equipment you use in connection with your GPS service and must ensure that it is compatible with our network and complies with all FCC regulations. If we sell or provide you equipment, we will honor such equipment through the manufacturer’s warranty subject to iTrail’s internal warranty program as amended from time to time.
10.1 GENERAL CUSTOMER RESPONSIBILITIES You are responsible for any and all use and misuse of your GPS Device, whether authorized by you or not. If you dispute any such charges, it is your responsibility to resolve disputes directly with the third party. You agree to comply with all applicable laws, rules, regulations, and tariffs and not to use your GPS service or equipment in a way that harms our network or any person or entity.
10.2 INDEMNITY You agree to indemnify and hold harmless iTrail, KJB Security Product, Inc., their stockholders, employees, directors, officers, suppliers, vendors, contractors and assigns from all claims, demands, liabilities, or costs of any kind caused by your breach of this Contract or arising from or related to use of cellular service, GPS services or any GPS equipment by you or any other person or entity with or without your consent; except for any claims arising wholly and solely from the negligence of iTrail.
As a radio service, cellular service may be interrupted, lost or limited for many reasons including power failures, leaving the coverage area, malfunctioning of services or equipment of iTrail and its network providers or interconnected carriers, electronic or atmospheric interference, and failures of your equipment.
iTrail will not be liable for any damages arising from or relating to the service, equipment, or this Contract in excess of the prorated charge for service during the period damages occurred, or the lowest limit in any applicable tariff, regardless of the cause of damage. Also, you agree to waive any claims against iTrail arising from or relating to the service, equipment, or this Contract for indirect, consequential, special, incidental, reliance, or punitive damages of any kind or nature including, without limitation, any lost profits, lost revenues, lost savings, cost of cover, or any other business loss including loss of goodwill, use of property, or data or messages, regardless of the cause, including damages that may have been caused by the negligent act or omission or willful misconduct by iTrail.
Almost all customer concerns or disputes are to be resolved through our Customer Care Service or Technical Support Departments. However, if either of us has an issue which cannot be resolved without third party intervention, both of us agree to submit to binding arbitration before the American Arbitration Association using the Wireless Industry Arbitration rules. This means that all disputes arising from or relating in any way to your iTrail service or equipment, whether under this Contract or not, will be resolved through arbitration, not in court or through judge or jury. Moreover, to the fullest extent allowed by law both of us agree to waive any rights to pursue a claim arising from or relating to this Contract or the service as a class action; that is, you or we will not join a claim with the claim of any other person or entity or pursue a claim on behalf of any other person or entity. The waivers in this section continue in force and effect after the termination of this Contract.
Charges that we bill are charged to the credit card (“payment”) you placed in the iTrail system on the due date stated on our bill. If your payment does not process or is declined for any reason you will have one (1) calendar day to resolve the problem and complete the payment. Failure to complete payment can lead to service interruption and/or suspension. If your service is suspended for non-payment, we reserve the right to charge a reasonable Restoral Fee upon payment of the past due balance. If we incur costs to collect late balances you agree to pay all our costs, fees, and expenses, including but not limited to court costs, attorney fees, collection agency fees or commissions. We may, in our discretion, require that you make a deposit with us to ensure your payment of our bills.
This Contract contains the entire agreement between us and supersedes any prior contrary discussions and agreements. The Contract may only be amended as stated above or in a writing that we both sign. If we ignore or waive a breach of the Contract by you, it will not bar us from enforcing any term in the Contract in the future. Other details about our current practices and policies are available on our Website and may include, among other things: data limitations, technical requirements, phone numbers, acceptable use, credit approval, deposits, location-based services, international roaming and calling rates and terms, equipment returns, shipping, plan changes, privacy, pre-paid service, trial/grace period, and frequently asked questions. iTrail reserves the right to change Policies at any time, with or without notice. If a Policy conflicts with this Contract, the Contract will govern. If any provision in this Contract or a Policy is ruled unenforceable or invalid, you agree that it does not affect the validity or enforceability of the remaining Contract terms or other Policies.
Several states have passed laws related to GPS tracking that are far more restrictive than federal law. It is the responsibility of the user of any iTrail device to be in compliance with Federal, State and Local laws regarding GPS Tracking. State Legislatures can and do frequently update their laws, rules and regulations, check your local laws if you have any questions or concerns about legal use of tracking devices. Some examples are:
California: California state law forbids the use of electronic devices to determine the location of other individuals, unless done with consent or by law enforcement.
Connecticut: Employers must give written notice of electronic monitoring to employees prior to commencing the monitoring. An employer is exempt, however, if the employer believes the employee is violating the law or the legal rights of another employee, or is creating a hostile work environment; or if it is believed that monitoring may produce evidence of these actions. The use of electronic monitoring during criminal investigations is also exempt.
Delaware: Electronic tracking is considered an “invasion of privacy.” The installation of an electronic tracking device on the car of another individual is forbidden unless the individual consents to being tracked. Exceptions to this law exist for law enforcement and parents.
Illinois: Prohibits electronic tracking of a vehicle without permission of its registered owner, lessor or lessee. The law includes separate provisions for law enforcement agencies
Michigan: Although unauthorized usage of a GPS tracker on a vehicle is a misdemeanor offense in Michigan, the state law explicitly exempts licensed private investigators from such restrictions in the course of his/her duties.
New Hampshire: New Hampshire now prohibits using “an electronic device on the person or property of another and obtain location information from such electronic device.
New York: Anti-stalking legislation known as “Jackie’s Law” prohibits use of global positioning systems to track individuals without their permission.
Tennessee: It is considered a criminal offense to install, conceal or place an electronic tracking device on a vehicle without the consent of all owners of the vehicle, although exceptions exist for parents tracking the whereabouts of their minor (driving age) children, or when the device is being used to track stolen goods.
Texas: The placement of “electronic or mechanical tracking devices” on the vehicles of others without their consent is forbidden. Exceptions are allowed for law enforcement and licensed private investigators with consent of the car owner. There is also a “Good Samaritan” exception.
Wisconsin: State law now criminalizes the use of GPS devices to track someone’s location without their consent.
In other states, such as Colorado and Washington State, invasion of privacy and/or anti-stalking laws may apply. Legislators in several other states, have proposed laws to limit mobile tracking devices.
Violation of Federal, State and Local laws regarding tracking devices may result in suspension of your service with no refund of Service Fees.
ITrail allows its customers to choose from several rate plans with different monitoring characteristics and reporting capabilities. Information on these plans is available on our website at www.myitrail.com. The typical base plan sets monthly fee, update intervals, alerts and report criteria.
ITrail uses tools and policies to protect its systems and iTrail will not be held responsible for customers’ devices or equipment (including but not limited to: PC’s, laptop computers, tablets, mobile/cellular phones, servers and networks) being infected by viruses, malware, spyware etc.
Consumers may access our Pricing and Privacy policies via our website at www.myitrail.com. Consumers may contact our Customer Service Department through the company’s website, by visiting or by calling:
TOLL FREE: 1-800-590-4272; LOCAL: 615-620-1370
We are available to assist you: Mon-Fri: 8:30am-5:00pm Central Standard Time
topReturns KJB Security Products considers any item returned to our warehouse a “Return.” This includes unclaimed packages that were shipped to buyer and returned for any reason, i.e. signatories not available, not claimed, etc. KJB Security is not responsible for any error in our customer’s instructions. You must request an RMA number before returning any item.
All returns must have an RMA (Return Merchandise Authorization) Number. Products returned without an RMA may get lost in the process, thereby inhibiting us from crediting, repairing or replacing your return. Please follow these simple instructions so we can process your return quickly and effectively. KJB Security Products will not accept debits for merchandise; all merchandise must be returned and evaluated.
To request an RMA# please contact our Customer Service Department; by phone at 800-590-4272, or email us at sales@kjbsecurity.com. Please have the IMEI and Serial Numbers available. Return the item, if possible, in its original packaging with all accessories and documents including but not limited to power cords, instructions manuals, cables and connectors. Unused items returned for credit must be sent back in original packaging, with all manuals, accessories, security seals, and shrink wrap, if received in a “used” condition, as determined solely by KJB, CREDIT WILL BE DENIED. We must receive your item back within 30 days of when we issue the RMA. Please allow us 10- 14 business days from the date we receive the item to process your return.
Shipping, Receiving and Inspection: For your protection, we recommend that all returns be sent back via traceable carrier with Signature Required. KJB does not accept USPS Delivery Confirmation as Proof of Delivery. The customer must pay all costs related to return shipping. After receiving and inspecting the returned merchandise, we will determine the course of action; credit, repair or replacement.
Non-Defective Returns: Up to 14 calendar days from Date of Purchase you may request to return un-unused, never activated iTrail product for credit. PRIOR approval and a valid RMA Number are required before returning item. You must supply the IMEI Number when requesting to return an iTrail GPS product. Activation status will be determined prior to issuing an RMA. ACTIVATED ITRAIL GPS ITEMS CANNOT BE RETURNED FOR CREDIT. Un-used items returned for credit are subject to a 15% Restocking Fee to cover administrative costs. Shipping cost is non-refundable. Note: merchandise returned with missing items are not eligible for credit. Credit on items that are not defective will only be in- house credit issued to your account for use towards your next purchase. THERE ARE NO CASH REFUNDS.
Defective Returns: KJB stands behind all products sold; see “iTrail Limited Warranty” for details. All warranty coverage starts from date of purchase by the ultimate customer. Proof of Purchase may be requested by KJB. KJB will determine if the item is in fact defective upon receipt and inspection, at no time can any item be replaced before the item in question is returned and inspected. If the item shows signs of misuse, abuse, tampering, missing parts or failure to follow instructions it will not be accepted for warranty consideration and will be returned to the customer. Items returned for credit, replacement or repair that are claimed to be defective and are found, at KJB’s sole discretion, to be in working order within manufacturers specifications will be returned to the customer with all shipping costs billed back.
Please stress to your customers to read the manual.
topLimited Warranty. Subject to the exclusions and limitations contained herein,
KJB Security Products, Inc.(“KJB”), a Tennessee corporation, warrants all products sold by KJB under the brand name “iTrail” (“Products”) to be free from defects in materials and workmanship under normal use for from date of purchase by the ultimate consumer for 12 Months (“Warranty Period”):
This limited warranty is provided only to the person or entity (“Customer”) that originally purchased the Product and only for Products delivered within the fifty (50) states of the United States, its possessions and territories or the District of Columbia. The Customer’s sole and exclusive remedy and the entire liability of KJB under this Limited Warranty will be, at KJB’s option, to repair or replace the defective Product during the Warranty Period at no charge to the Customer or to refund the actual purchase price paid to KJB. If it is impossible or impractical to replace a defective Product with an identical Product, such as at the end of a Product cycle or when an older version of a Product is no longer available, KJB may provide a replacement that is refurbished, remanufactured, and newer or a substantially equivalent version of the defective Product. Repaired or replaced Products or parts will be warranted for the remainder of the original Warranty Period or ninety (90) days, whichever is longer, with the exception of B-Stock which is thirty (30) days, and are subject to the limitations and exclusions set forth in this limited warranty. If a defect is incapable of correction, or if KJB determines that is not practical to repair or replace the defective Product, the actual price paid by the Customer from KJB of the Product will be refunded to the Customer’s account upon return to KJB of the defective Product. Any Product or component of a Product that is replaced by KJB, or for which the purchase price is refunded, shall become the property of KJB upon replacement or refund.
Obtaining Warranty Service. To obtain warranty service or information please call: KJB Security Products, Inc. Customer Service at (615) 620-1370 Or Email us at sales@kjbsecurity.com
The customer will not receive credit for the defective Product until that Product is received and inspected by KJB. If the Product is determined by KJB to not be defective or is not covered under this Limited Warranty as described below under “What Is Not Covered” then KJB will return the Product to the customer at the customer’s expense, an administrative inspection fee will be charged and no credit will be due the customer.
What Is Not Covered. This limited warranty does not cover Products that in KJB’s judgment have damage resulting from any (i) deviation from Manufacturer's operating instructions as printed in Manufacturer's catalog or on any packaging, labels or other literature provided with a Product, (ii) installation of a Product in a manner which is inconsistent with Manufacturer's written instructions, (iii) alteration, modification of or tampering with a Product, (iv) misuse, (v) neglect, (vi) abuse, (vii) accident, (viii) power surge, static electricity or other electrical discharge, (ix) normal wear and tear, (x) commercial use, (xi) service by anyone other than a Manufacturer authorized repair facility, or (xii) other improper application, installation or operation of the Product, (xiii) has been activated, whether or not is currently active or whether or not has an active subscription account. Or, (ix) have been purchased from inventory clearance or liquidation sales or other sales in which KJB expressly disclaims its warranty obligation pertaining to the Product.
Disclaimer of Other Warranties. EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE PRODUCTS ARE SOLD WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THE REPAIR OR REPLACEMENT OF A PRODUCT OR THE REFUND OF THE PURCHASE PRICE AS PROVIDED FOR UNDER THIS EXPRESS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE CUSTOMER AND IS PROVIDED IN LIEU OF ALL OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY. IN NO EVENT SHALL KJB BE LIABLE, WHETHER IN CONTRACT OR TORT, INCLUDING NEGLIGENCE, FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE USE OF A PRODUCT, RELATING TO WARRANTY SERVICE, OR ARISING OUT OF ANY BREACHOF THIS LIMITED WARRANTY. EVEN IF KJB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Governing Law. This Limited Warranty shall be governed by and construed under the laws of the State of Tennessee.
For warranty information on Products delivered outside the United States, please contact KJB Security Products, Inc. Customer Service at (615) 620-1370.
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